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Experience Insight

EXPERIENCE INSIGHT WINS UK EMPLOYEE EXPERIENCE AWARDS

EXPERIENCE INSIGHT WINS UK EMPLOYEE EXPERIENCE AWARDS Customer experience specialist Experience Insight has won a Silver award in the ‘delivering customer experience’ category  of the  UK Employee Experience Awards 2017. Experience Insight was recognised for its approach to individual coaching and group training for customer-facing employees.  The entry featured the Retail Experience Programme (REP), created …
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Is thinking about energy bills just too stressful? New research finds stress caused by energy switching research makes consumers quit the process

Customer experience specialist Experience Insight has conducted research into levels of stress experienced by consumers when trying to switch utility providers – and the results show that it’s the research itself that presents the biggest hurdle. Experience Insight has developed a unique process using scientifically proven techniques to identify the moments that stop people buying; …
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Experience Insight Announces Launch of Tripping Point Index – specialist agency develops the first wholly objective measure of customer experience

Customer experience agency Experience Insight is launching the first product from its dedicated retail experience research facility, Experiments in Experience. The Tripping Point Index is a comprehensive, scientific measure of the physiology of customers as they negotiate a retail experience. It provides an objective assessment of the actual moments when customers get stressed – the …
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