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 MARCH 2013


Following successful trials in the UK with several brands, Quail Digital, the wireless headset communication specialist, has extended the bandwidth on its Q Pro 5 drive thru system.

The system now operates on the new CATiQ dect 6 standard, which increases bandwidth from 8KHz to 16KHz. The development has improved audio quality between the wireless headsets and between the headsets and the order point. Noise cancelling technology also removes external traffic noise more efficiently, to give much clearer communication between customers and order taker.

Tom Downes, CEO of Quail Digital says: “The upgrade has doubled the audio quality of the system, which is a huge advantage for crew and customers. Order accuracy is everything. If the order taker can hear clearly the operation runs well.”

Recent research identified that with most drive thrus achieving tolerable levels of speed, accuracy of order has become one of the most important factors influencing customer satisfaction.

The new system is available now and existing users have the opportunity to upgrade.

“Our 8KHz system was good, indeed tests by Orfield Laboratories Inc last year revealed that the Q Pro 5 system offers superior acoustic quality to our competitors, and this is a great innovation for our customers.”

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Editor’s Notes

  • Quail Digital make high quality digital headset communication systems
  • Quail Digital was founded in the UK in 1995 with offices in London, Frankfurt and Chicago and through resellers in other territories
  • Brands using Quail Digital headsets include Subway, McDonald’s, KFC, Burger King, IKEA, The Co-operative, Sainsbury’s, Edeka, Bauhaus, Quick, Gap and H&M

For further information please contact:                                             

Jane Herbert , Pilotmax, T 0208 334 0200, E jane@pilotmax.co.uk